Point In
- April 16-19, 2012
- Blythewood, South Carolina
- CSC Office
SESSIONS
Monday, April 16, 2012
| 8:00 a.m. - 9:00 a.m. | Grab and Go Breakfast |
| 8:30 a.m. - 5:00 p.m. | Customer Test Lab Open |
| 9:00 a.m. - 10:00 a.m. | Agency Link Training Session This session is intended for IT staff responsible for implementing and maintaining Agency Link for their companies. Discussion categories will include architecture, emerging technologies, strategy and direction. |
| Total Claims Solution: Give Your Adjusters the Tools They Need Workloads are growing. Fraud is becoming an increasingly serious problem, along with rising costs for managing a wide range of outside vendors — from law firms to body shops. Join this session to learn more about how companies are meeting these challenges with CSC's industry-leading set of claims tools. Get a firsthand look at Legal Solutions Suite, Fraud Analytics Suite, Colossus and other CSC solutions. |
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| POINT IN Architecture Roundtable This session will focus on architectural developments in CSC's POINT IN products and provide a general overview of CSC's enterprise architecture technical attributes, principles and strategy. Participants will have the opportunity to discuss the strategy and offer feedback. |
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| POINT IN EZDataCapture Training This session is intended for business users interested in the POINT IN EZ Data Capture feature. Discussion categories will include how to create a screen definition for a form, iterative forms, mapping of forms and more. |
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| Mobile Insurance: Taking POINT IN to the Next Level CSC continues to introduce a wide range of mobile insurance solutions. This session will provide an overview of CSC's current and planned mobile capabilities, and it will cover ways mobile insurance can extend your systems, streamline processes and give mobile device users quick and easy access to vital policy administration and claims services. |
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| 10:00 a.m. - 10:30 a.m. | Morning Break in Atrium |
| 10:30 a.m. - 11:30 a.m. | Agency Link Training Session This session is intended for IT staff responsible for implementing and maintaining Agency Link for their companies. Discussion categories include architecture, emerging technologies, strategy and direction. |
| First-Time Attendees This session is for anyone who has not previously participated in a Network Conference. We will provide an introduction to the structure of the working groups and the operations of the meetings that will be held during the week. |
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| Going Beyond Basic Document Imaging and Workflow This session will focus on how the next generation of business process management (BPM) technologies can give your management team unprecedented insight into the performance of your operations and improve the overall customer experience. Get a look at the latest in BPM solutions for insurers. |
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| POINT IN Architecture Roundtable This session will focus on architectural developments in CSC's POINT IN products and provide a general overview of CSC's enterprise architecture technical attributes, principles and strategy. Participants will have the opportunity to discuss the strategy and offer feedback. |
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| POINT IN Renewal Process Training This session is intended for business users interested in the renewal process in POINT IN. Discussion categories include processing of non-renewals, batch renewals, pre-renewal changes and more. |
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| 11:30 a.m. - 12:30 p.m. | It's Time to Start Putting Your Data to Use Business intelligence means using data analytics to make business improvements. CSC has been investing heavily in new business intelligence solutions to help you more easily access your data and merge it with other insurance data to improve your analytics capability and business decision-making process. This session will review the latest trends in business intelligence and show you how CSC's Insurance Optics — integrating CSC's admin solutions and an insurance enterprise data warehouse —can help you attain your goals. |
| POINT IN Architecture Roundtable This session will focus on architectural developments in CSC's POINT IN products and provide a general overview of CSC's enterprise architecture technical attributes, principles and strategy. Participants will have the opportunity to discuss the strategy and offer feedback. |
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| POINT IN Out-of-Sequence Endorsement Training This session will introduce you to the automated OSE processing in POINT IN. The session is targeted to business users, but also includes some technical information. |
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| Quality Session: Implemented Process Improvements You know the old saying: “If it ain’t broke, don’t fix it.” Yet the new trend is, “If it ain’t broke, break it.” (Robert J. Kriegel). Sometimes you have to revisit your best practices to identify areas for improvement. In 2010, CSC's Quality Office did just that. We reviewed the number of defects being reported and determined that we needed to adjust our defect detection approach to pinpoint problems earlier in the software development lifecycle, a process that improves the quality of our deliverables. Attend this session to learn more about the impact of this new approach. |
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| WikonnecT Advanced User Training This session is for users who would like more in-depth training on features available in WikonnecT. |
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| 12:30 p.m. - 1:30 p.m. | Lunch On Your Own |
| 1:30 p.m. - 2:30 p.m. | Working Groups:
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| Agency Link Working Group BPO Working Group Business Analytics Working Group- Technical Policy Processing Working Group Reinsurance Working Group |
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| 2:30 p.m. - 3:30 p.m. | Working Groups: Agency Link Working Group BPO Working Group Business Analytics Working Group - Technical Policy Processing Working Group Reinsurance Working Group |
| 3:30 p.m. - 4:00 p.m. | Afternoon Break in Atrium |
| 4:00 p.m. - 5:00 p.m. | Working Groups: Agency Link Working Group BPO Working Group Business Analytics Working Group - Technical Policy Processing Working Group |
| 5:00 p.m. - 6:30 p.m. | Welcome Reception at CSC |
Tuesday, April 17, 2012
| 8:00 a.m. - 9:00 a.m. | Grab and Go Breakfast |
| 8:30 a.m. - 5:00 p.m. | Customer Test Lab Open |
| 9:00 a.m. - 10:00 a.m. | POINT IN Network Opening Open to all Network customers, this session will provide an overview of the customer community, celebrate the successes achieved during the past year and discuss activities going forward. |
| 10:00 a.m. - 10:30 a.m. | Morning Break in Atrium |
| 10:30 a.m. - 11:30 a.m. | POINT IN Product Update This session will provide high-level updates on the development pipeline for the POINT IN suite of products, which includes POINT IN, Agency Link, Information Ordering Component, Underwriting, Document Production/Media Management, Business Analytics and Advanced Claims. |
| 11:30 a.m. - 12:30 p.m. | Birds of a Feather - CDR 51 Meet with other members of the community to discuss CDR 51, which replaced the Jacada screens and created the new system control. Find out how other companies rolled this product out and discuss any issues or concerns you may have with installing this CDR. CSC presented an installation demo during the Connect 2011 conference. While we will not repeat the entire demo, we will be available to answer your questions and review any of the steps with you. |
| Birds of a Feather - Client File Discuss with other customers how they use the client file, get an update on progress by the client file subcommittee, and discuss any outstanding questions or concerns about the POINT IN client file. |
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| . | Birds of a Feather - Commercial Fire Meet with other members of the community to discuss the green upgrade option for Commercial Fire coverage. Should the POINT CPP system be upgraded to include this? Find out how other companies are handling requests for "green" upgrades. |
| . | Birds of a Feather - Medicare Meet with members of the community to discuss how other companies are handling the Medicare requirement, how they are handling new updates from CMS, and any other questions or concerns about the Medicare requirement. |
| . | Birds of a Feather – Out-of-Sequence Endorsements Continue the discussion from Monday's OSE education session. Talk to other companies about how they handle out-of-sequence endorsements, and discuss any issues or concerns about topics not covered in the Monday session. |
| 12:30 p.m. - 1:30 p.m. | Lunch On Your Own |
| 12:30 p.m. - 1:30 p.m. | Innovation Tour |
| 1:30 p.m. - 2:30 p.m. | Working Groups:
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| Advanced Claims Working Group Agency Link Working Group BPO Working Group Claims Working Group Policy Processing Working Group Workers' Comp/Regulatory Working Group |
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| 2:30 p.m. - 3:30 p.m. | Working Groups: Advanced Claims Working Group Agency Link Working Group Claims Working Group Policy Processing Working Group Workers' Comp/Regulatory Working Group |
| 3:30 p.m. - 4:00 p.m. | Afternoon Break in Atrium |
| 4:00 p.m. - 5:00 p.m. | Working Groups: Agency Link Working Group Claims Working Group Policy Processing Working Group Workers' Comp/Regulatory Working Group |
| 5:00 p.m. - 6:00 p.m. | Working Groups: Advanced Claims Working Group Agency Link Working Group ALR Working Group Claims Working Group Workers' Comp/Regulatory Working Group |
| 6:30 p.m. - 9:30 p.m. | Off-Site Dinner Event |
Wednesday, April 18, 2012
| 8:00 a.m. - 9:00 a.m. | Grab and Go Breakfast |
| 8:30 a.m. - 5:00 p.m. | Customer Test Lab Open |
| 9:00 a.m. - 9:30 a.m. | Operational Board Nominations and Voting Please join the Network Community to nominate and vote on new members for the Operational Board. |
| 9:30 a.m. - 10:00 a.m. | Working Groups:
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| Advanced Claims Working Group ALR Working Group Receivables Working Group Technical Working Group |
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| 10:00 a.m. - 10:30 a.m. | Morning Break in Atrium |
| 10:30 a.m. - 11:30 a.m. | Working Groups: ALR Working Group Receivables Working Group Technical Working Group |
| 11:30 a.m. - 12:30 p.m. | Working Groups: Advanced Claims Working Group ALR Working Group Receivables Working Group Technical Working Group |
| 12:30 p.m. - 1:30 p.m. | Lunch On Your Own |
| 12:30 p.m. - 1:30 p.m. | Innovation Tour |
| 1:30 p.m. - 2:30 p.m. | Working Groups: Advanced Claims Working Group ALR Working Group Receivables Working Group Technical Working Group |
| 2:30 p.m. - 3:30 p.m. | Working Groups: Advanced Claims Working Group CPP Working Group Receivables Working Group Technical Working Group |
| 3:30 p.m. - 4:00 p.m. | Afternoon Break and CSC Chorale in Atrium |
| 4:00 p.m. - 5:00 p.m. | Working Groups: CPP Working Group Receivables Working Group Technical Working Group |
| 5:00 p.m. | Evening on your own |
Thursday, April 19, 2012
| 7:45 a.m. - 8:30 a.m. | Grab and Go Breakfast |
| 8:30 a.m. - 12:30 p.m. | Customer Test Lab Open |
| 8:30 a.m. - 9:30 a.m. | POINT IN Network Closing Network Operation Board members will provide an update on activities. There will also be an open discussion between Working Group members and the Operational Board on ways to increase customer community participation and effectiveness. Also join the Working Group chairperson for closing remarks. |
| 9:30 a.m. - 12:30 p.m. | Working Groups:
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| CPP Working Group Document Production/Media Management Working Group - Technical |
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| 12:30 p.m. | Adjournment |
