Well COnnected award
Well Connected Award — presented to the organization that has demonstrated leadership through innovation across all award categories for a particular solution
Company: Accident Fund Insurance Company of America
Project Title: eLink Upgrade to Include Real-Time New Business with Applied and AMS agents
Project Description: In a move sure to be adopted by other carriers, Accident Fund launched a customized upgrade to its agent facing portal, eLink, taking full advantage of the newest technologies to offer agents increased functionality. With greater participation from the agents on day-to-day transactions, it was important to offer additional real-time transactions, which reduce errors and lead to significant time savings for the agent. Real-time transactions allow the agents to remain in their agency management system and complete inquiries, new business and endorsements. By eliminating the need to login and navigate through the company system, the time savings for the agency is dramatic. Real-time capabilities give the agency a one-click function to retrieve or send the information to the company system. This upgrade provided an easier-to-use technology platform with increased security and usability, and expanded real-time capabilities to include new business. Accident Fund worked closely with internal and agency staff to ensure that each option, screen, button and workflow matched the agents’ needs as efficiently and effectively as possible. Agents are enthusiastic about how this new system eliminates double entry and maximizes ease of use.
Company: MetLife Auto & Home
Project Title: Virtual Office Capability
Project Description: Virtual offices are the wave of the future, and that will have a great impact on how reporting hierarchies function in the Legal Solutions Suite system. In the past, individuals were mapped in a specific reporting format to a specific office, which handled specific states. Anticipating the future, MetLife Auto & Home worked with CSC to develop a manner by which adjusters could belong to Office A, report to a supervisor or manager assigned to Office B, handle states within the Legal Solutions Suite system allocated to Office C, and still have the reports related to cases handled roll up to the correct office for accurate results — all while maintaining compliance with state licensing laws. With CSC, MetLife Auto & Home was able to develop a framework to transfer matters in toto, or partially, while maintaining reporting accuracy in Business Objects, as well as accuracy in terms of adjuster to supervisor to manager.
Company: Cincinnati Insurance Company
Project Title: Agency Sweep and Annualized Scheduling with Whole Dollar Rounding
Project Description: Cincinnati Insurance Company sponsored an enhancement that introduced a new method of scheduling to the Exceed Billing environment – Annualized Scheduling with Whole Dollar Rounding. With this enhancement, the method of scheduling is based on the annualized premium. This enhancement allows for a better equity position, is easier for employee/agent training because the premium schedule is based on “pure” premium for each transaction, is less calendar-driven because the transactions are scheduled as if entered on time, and there is an allowance for future installments to be even and easily calculated. All of the installments are also rounded to the whole dollar amount for further ease of calculation. The Agency Sweep enhancement allows an efficient means of cash control for multiple accounts by allowing agents to accept payments from insureds, deposit those payments, and then at a designated time, process an automatic transfer of those funds between the agent’s bank account and the insurance company. Pre-defined rules allow these payments to be distributed within Exceed Billing and Collections to satisfy premium due amounts, account for NSF processing, and allow credit sweeps back to the agent when necessary. One of CIC’s fundamental strengths is the ongoing and positive relationship with its agents. CIC is committed to enhancing these relationships, so the agents can then better serve the insureds. The Annualized Scheduling and Agency Sweep enhancements provide tremendous benefit by allowing the agents to retain the personal service contact with their insureds while providing a streamlined payment process.
Company: Chubb and Son Inc.
Project Title: Chubb CCM Program Business Data Integration
Project Description: During the summer of 2006, Chubb, a property and casualty insurance company, entered into an underwriting agreement to provide property, casualty and workers’ compensation insurance as part of a program through a managing general underwriter (MGU). The MGU had its own proprietary administration system to rate and issue the property and liability policies, but as part of the agreement, Chubb was required to provide an administration system to support the rating and issuance of the workers’ compensation policies. As a result, Chubb looked to CSC's BPO organization to deliver a solution that would meet the needs of all parties in a very short time frame. Through close collaboration between Chubb, CSC and the MGU, POINT IN was implemented in the MGU’s office in under six months. The complete business process features a seamless integration of the POINT IN platform with Chubb's corporate management information systems, providing appointed MGUs real-time access to workers’ compensation quotes and account management through the Internet. The program is available to provide coverage in all 50 states and makes Chubb’s self-insured and self-administered WC Department more efficient, enabling them to effectively manage an average of 500 claims per year with minimal staff.
Company: Chubb Services Corporation
Project Title: Starr Phase 2 TPA Automation Project
Project Description: Chubb Services worked in partnership with CSC and other involved organizations to coordinate and implement Project Management best practices that contributed to the project success. Chubb Services initiated and pro-actively conducted weekly executive meetings, periodic risk analysis, iterative project effort and timeline budget reviews into future. The company also defined a common area for issue tracking and resolution between all involved parties and added a sunset review to aid future improvements.
Company: State Auto Insurance Companies
Project Title: Agency Link & Series II XML Adapters for Commercial Lines
Project Description: State Auto has fully embraced the Extend, Enhance and Evolve strategy. The company implemented Agency Link to fully exploit its Series II Straight Through Processing-enhanced Commercial Lines system. The decision to Web-enable the STP functionality of Series II by implementing Agency Link and Series II XML adapters has been well received by the independent agent community. State Auto has been able to improve its speed to market to the point that it was able to roll out Business Auto in 29 states in an incredibly short time frame of eight weeks. The company is also currently live with Business Owners in 28 states. State Auto has been able to generate excitement among its agent community by delivering a state-of-the-art interface to proven business applications in real time.