technical excellence award
Technical Excellence Award — presented to the organization with the best example of system engineering and architecture, system integration or technology management in conjunction with a CSC solution. Winners will exhibit high degrees of innovation, leverage and value, and will be proven in actual business use.
Winner
Company: Methodist Healthcare
Project Title: Paperless Workers' Compensation
Project Description: Methodist Healthcare (MH), based in Memphis, Tennessee, is a faith-based, not-for-profit, 1,689 bed, seven-hospital system including home health, ambulatory surgery centers, outpatient diagnostic centers, outpatient treatment clinics, a transplant institute, teaching facilities and a comprehensive children’s medical center. It is the largest healthcare provider in the Mid-South and third largest in the country. MH is listed in the Top 100 Integrated Healthcare Networks in the country and was named among 50 Exceptional Hospitals. Its Workers’ Compensation Department keeps an electronic record with the only exception being legal documents which require a signature. MH has developed an extensive, intuitive Power View in RISKMASTER X that allows frontline supervisors to submit injuries directly into its database. The Power View is configured to MH’s specific needs and workflow, allows immediate access to event information, and allows for strict security limitations on the end user. It also makes data entry more efficient, and keeps errors at a minimum by providing specific field-level help, enforcing required fields, and forcing appropriate correlations between Organizational Hierarchy, Primary Location and Cost Center. Provider bills are sent directly to MH’s third-party bill reviewer, whose payment recommendations and Explanation of Benefits is then imported directly into the appropriate claim through the Medical Bill Review Interface (MBRI). The Payment Update Module interface automatically sends MH’s released payment details to its third-party accounting system, SAP. Specific check information such as Number and Date are automatically transferred back into RISKMASTER. This interface has eliminated nearly 100 percent of previous errors. MH uses the Electronic Data Interface program, which autofills required jurisdictional forms for FROI and SROIs. This interface then sends the data to the State and receives updates from the State back into RISKMASTER. MH uses the Diary function to assure that it is meeting best practice standards. It prints OSHA forms and logs directly from RISKMASTER with information already captured in the database. MH established SORTMASTER and BI libraries which allow users to easily retrieve real-time data results and view risk. All these tools make MH’s self-insured and self-administered WC Department more efficient, enabling it to effectively manage an average of 500 claims per year with minimal staff.
Honorable Mention
Company: Donegal Mutual Insurance Company
Project Title: STP Implementation: Best-of-Breed Business Principles
Project Description: By exploiting the innovative and transformative technology of CSC's Straight Through Processing, Donegal Mutual Insurance Company has embraced the Extend, Enhance and Evolve strategy – a strategy that more and more clients within the worldwide Series II community are choosing as the best option for staying competitive in the aggressive 21st century P&C marketplace. Donegal's decision to implement STP transformed its batch-bound Series II policy administration system into a state-of-the-art, real-time engine enabling instant, once-and-done transactions. The decision was based on best-of-breed business principles that allow Donegal to preserve decades of investment in a mature and function-rich legacy system, substantially reducing operating costs and dramatically improving customer service. With STP as the enabling mechanism, Donegal is currently reaping tangible benefits including improved speed to market for new business acquisitions, shorter development and implementation life cycles, and significantly improved back-office workflows. By using the new surround technologies available in Series II for streamlining the business consolidation process, Donegal is further positioning itself to be a stand-out leader among its P&C competitors.
Company: State Auto Insurance Companies
Project Title: Agency Link & Series II XML Adapters for Commercial Lines
Project Description: State Auto has fully embraced the Extend, Enhance and Evolve strategy. The company implemented Agency Link to fully exploit its Series II Straight Through Processing-enhanced Commercial Lines system. The decision to Web-enable the STP functionality of Series II by implementing Agency Link and Series II XML adapters has been well received by the independent agent community. State Auto has been able to improve its speed to market to the point that it was able to roll out Business Auto in 29 states in an incredibly short time frame of eight weeks. The company is also currently live with Business Owners in 28 states. State Auto has been able to generate excitement among its agent community by delivering a state-of-the-art interface to proven business applications in real time.