Industry Leadership award
This award is presented to the organization that has demonstrated industry leadership through the implementation of a solution or service in an innovative manner to solve a particular business need, setting an example for the industry.
Frankenmuth Mutual Insurance Company
Project Title: Ease of Doing Business, Real-Time, Paperless and Managing Expense
Project Description: Frankenmuth Insurance has implemented various CSC solutions and is now recognized by its agency partners, rating organizations and competitors as one of the premier companies in the P&C industry. The CSC products include Agency Link, Series II Policy, Exceed Claims, Series II BCMS, Document Print and others.
Since these products sit on different platforms, Frankenmuth worked with CSC and other partners to develop an end-to-end solution that added many internal efficiencies to its daily processes and was well received by the company’s independent agency partners and internal staff. “Ease of doing business,” “real-time,” “paperless” and “managing expense” are terms that are more than just words to Frankenmuth. They are something employees eat, drink and breathe each day, and CSC’s products are helping Frankenmuth build solutions to reach its goals in each area.
Frankenmuth’s staff is also very active in the P&C technical communities in the CSC user community and other organizations such as ACORD, AUGIE and IVANS. Frankenmuth has successfully encouraged and leveraged internal and external implementations using ACORD XML standards. The company continues to promote the use of ACORD XML standards for the broader benefit and efficiency of its various business processes.
Following are a few examples of the successes Frankenmuth achieved by using the right CSC products and complementing them with the right Frankenmuth champion(s):
- Developed quote bridge and data bridge capabilities with two comparative raters in Michigan. Part of the success of these projects was Frankenmuth’s influence to leverage ACORD XML Standards to achieve a consistent implementation approach with both vendors.
- Supported ACORD XML Standards (personal and commercial) with eight different agency management system vendors (Applied, DORIS, SIS, NASA, Hawksoft, xDimensional, Agency Software and Quick File) for service level transactions such as Policy, Billing and Claims Inquiry.
- Supported ACORD XML Standards within Frankenmuth’s Web-based endorsement processing environment and file attachment capabilities. For endorsements, Frankenmuth leverages ACORD XML Standards to request and receive policy data from its policy administration system. For file attachment capability, the company utilizes ACORD XML Standards through a Web service to transfer and automatically load the file attachments from the company Web site to its electronic imaging system.
- Automated all major lines (personal and commercial), including real-time interfaces to various third party reports such as MVR, CLUE, A+ and Inspections.
- Implemented Exceed Claims for all personal lines, commercial auto and Workers’ Compensation. BOP and CPP will be rolled out in early October. This system has allowed Frankenmuth to handle more claims in a shorter time frame with increased quality and service.
